Privacy policy
This policy explains what ZAIF DXB collects when you browse, create an account, or place an order, and how that information supports your shopping experience.
Information we collect
We collect the details you provide, such as your name, email address, phone number, delivery address, account details, order history, and messages to our support team. We may also receive basic device, browser, and site-usage information needed to keep the store reliable and secure.
How we use it
We use your information to process and deliver orders, provide order updates, manage your account and wishlist, answer support requests, prevent misuse, improve the store, and meet legal or accounting obligations.
Who receives it
We share only the information needed with service providers that help us operate the store, such as delivery, hosting, communications, analytics, and payment providers. We do not sell your personal information.
Retention and security
We keep personal information only for as long as it is reasonably needed for orders, customer support, fraud prevention, and legal records. We use practical technical and organisational safeguards, although no online service can promise absolute security.
Your choices
You may ask to access, correct, or delete eligible personal information. You may also update your account details or opt out of non-essential marketing. Contact us and we will verify and handle your request in line with applicable UAE law.