At Zaif Store, we want you to be completely satisfied with your footwear purchase. If you are not entirely happy with your order, we are here to help with our return and refund process.

Returns

You have 14 calendar days to return an item from the date you received it.

• To be eligible for a return, your footwear must be unused, in the same condition that you received it, and in its original packaging.

• Your item must have the receipt or proof of purchase.

Refunds

Once we receive your returned item, we will inspect it and notify you that we have received it. We will immediately notify you on the status of your refund after inspecting the item.

• If your return is approved, we will initiate a refund to your original method of payment or store credit.

• Depending on your card issuer’s policies, you will receive the credit within a certain amount of days.

Exchanges (Sizing Issues)

If you ordered a shoe size that does not fit you perfectly, we are happy to exchange it for the correct size, subject to stock availability. Please contact our support team immediately to arrange an exchange.

Shipping Costs

• You will be responsible for paying for your own shipping costs for returning your item.

• Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Contact Us

“If you have any questions on how to return your item to us, contact us via WhatsApp at https://wa.me/971541920541 or at our email address: info@zaifdxb.com.”